Help Center / FAQ

Support

What type of issues does support cover?
Our support team will assist with initial software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We can not assist with customization of the script.
How long do I get support after purchase?
With license you will get free 6 months support/updates period.

Sales

I don't have a domain yet. Can I still purchase your cashback script?
Yes! You can purchase CashbackEngine now and update your registered domain name later.
How long you install script after purchase?
If you purchased installation service, then installation will be done within 12 hours. Please do not forget to provide us ftp login details.
When will I receive my order confirmation?
You will receive script within few hours after purchase.
If you do not receive an order confirmation within 24 hours:
- check your spam folder
- contact us
Can I pay via Paypal?
Yes, sure. You can pay via paypal.
Are there discounts for purchases of multiple licenses of software?
Yes, we offer volume discounts. Please contact us to inquire further.
What is your refund policy?
We can only provide refunds in the case that CashbackEngine can not be properly installed on your server. This means that both you and the CashbackEngine staff are unable to install CashbackEngine script properly.

Other

Can I re-sell your software?
No! We do not allow to resell our script. But we have Affiliate Program. You can earn 15% from each CashbackEngine sale. So you can promote our software and earn money.

License

What is the license model?
One license is for lifetime, once you buy it, you won't need to pay anything later for the script!
1 License is valid for 1 domain/website. No reselling rights!
Do you offer an unlimited license?
We do not currently offer a license which entitles you to use CashbackEngine an unlimited number of times. Each installation requires its own license.
Do I need more than one license if i'm installing CashbackEngine on several subdomains/directories?
Yes, every installation of CashbackEngine requires a license. However, you are entitled to create a second private installation for development purposes provided it's not publicly accessible.
Is the license fee a one time fee?
Yes, it is a One Time Fee. One license is for lifetime.
Can I change the domain name of my license?
Yes, you can change the domain name for your license at anytime. This can easily be done via our "Clients Area".
What happens if I lose my license key?
You can find your license key from our client area. Also you can contact us with your name, e-mail address and order details as necessary and we'll send them back to you.

Hosting

Web Hosting Requirements
- Unix/Linux/Windows/MacOS X Server
- PHP: version 5.5 or newer
- MySQL database
Can you recommend a good hosting to use?
- Godaddy
- Hostgator.com
- Bluehost.com
- Justhost.com

General

Is the source code encrypted?
No, not one bit of it is! Our source code is 100% non-encrypted, giving you the power to customize the script without limitation.
Can the script be translated into another language?
Yes, it's very easy. You just need to edit one file.
Do I have to know PHP or MySQL to run a CashbackEngine script?
No programming skills are required.

Customization

Do you provide customization?
Yes, we can modify your site as you want. Our hourly rate is $30/hour. Please contact us for a quote.
Can I have a different design than the one on the demo?
Yes, definitely. Please contact us and we will agree about budget and design something very unique to your needs.

Can't find your answer?

Please contact us with additional questions. We are available to assist you as best as we can!